Last updated: 2025-06-05

At {{company}}, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the data you provide when using our website ({{domains}}), mobile applications, services, or interacting with us offline (e.g., in-store purchases, custom orders). By using our services, you consent to the practices described herein.

1. Information We Collect

We collect personal and non-personal information in ways that depend on how you engage with us:

A. Personal Information You Provide Directly

Account Registration : Name, email address, password, phone number, and billing/shipping addresses when you create an account or place an order.

Purchases & Custom Services : Payment details (credit/debit card information, PayPal ID), product preferences (size, style), and custom design requirements for tailored orders (e.g., private label collaborations).

Customer Support : Information shared via email, chat, or phone when you contact us for inquiries, returns, or order tracking.

Marketing Preferences : Subscriptions to our newsletters, participation in surveys, or contests (including feedback and demographic data like age, gender, and fashion preferences).

B. Information We Collect Automatically

Usage Data : Browser type, device information (IP address, mobile device ID), operating system, and visit duration when you browse our website/app.

Cookies & Tracking Technologies : We use cookies to remember your preferences (e.g., language, size selections), analyze traffic, and deliver personalized ads. You can manage cookie settings in your browser.

Order History & Interaction Data : Details about your purchases, returns, exchanges, and interactions with our customer service team.

C. Information from Third Parties

Partners : Data from retail partners, wholesalers, or e-commerce platforms (e.g., Amazon, Shopify) when you purchase our products through their channels.

Social Media : Limited data (e.g., name, email) if you log in via social media accounts, subject to their privacy policies.

2. How We Use Your Information

We use your data for the following purposes:

Order Fulfillment : Process purchases, manage deliveries, coordinate returns/exchanges, and communicate order status.

Customer Service : Respond to inquiries, resolve issues, and provide support for custom orders (e.g., private label design consultations).

Personalization : Tailor product recommendations (e.g., suggesting swimwear based on browsing history), customize website content, and send targeted marketing (e.g., discounts on Co-ords for loyal customers).

Analytics & Improvement : Analyze trends, improve user experience, and develop new products (e.g., enhancing fabric quality for Dresses based on feedback).

Marketing & Promotion : Send newsletters, special offers, and event invitations (you can opt out at any time).

Compliance : Meet legal obligations (e.g., tax reporting, anti-fraud measures) and enforce our terms of service.

3. Who We Share Your Information With

We may share your data with:

Service Providers : Trusted partners who assist with order processing (logistics companies), payment processing (Stripe, PayPal), website hosting, and marketing (email platforms like Klaviyo).

Business Partners : Retailers, wholesalers, and e-commerce platforms where our products are sold, to facilitate inventory management and sales.

Legal Authorities : When required by law, court order, or to protect our rights, property, or safety (e.g., responding to a government request).

Affiliates : Group companies for internal business purposes, provided they adhere to this Privacy Policy.

De-Identified Data : Anonymized or aggregated data shared with third parties for market research or trend analysis (no personal identifiers included).

4. Data Security

We protect your information using industry-standard security measures:

Technical Safeguards : Encryption (SSL/TLS for online transactions), firewalls, and secure servers.

Organizational Practices : Restricted access to sensitive data (only authorized employees), regular security training, and third-party audits.

Physical Security : Secure facilities for storing paper records and payment processing systems.

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights Over Your Data

You have the right to:

Access : Request a copy of the personal data we hold about you.

Correct : Update or correct inaccurate information by logging into your account or contacting us.

Delete : Request deletion of your data, subject to legal or business retention requirements (e.g., order history for warranty claims).

Restrict Processing : Ask us to stop using your data (e.g., during a dispute), though this may affect service quality.

Data Portability : Receive a copy of your data in a structured format and transfer it to another provider.

Withdraw Consent : Opt out of marketing communications by clicking "Unsubscribe" in our emails or contacting Privacy Team Email: {{email}}.

To exercise these rights, contact us at:{{company}},{{address}}
Email: {{email}}
Phone: {{telephone}}

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law (e.g., tax records for 7 years). After this period, we securely delete or anonymize it.

7. Children's Privacy

Our services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If we discover a child has provided data, we will delete it promptly.

8. International Data Transfers

Your data may be stored and processed in countries where our servers or partners are located, including regions with different privacy laws. We ensure transfers to non-EU/EEA countries comply with applicable laws (e.g., using Standard Contractual Clauses).

9. Changes to This Policy

We may update this policy periodically. Significant changes will be posted on our website with a revised effective date. Continued use of our services after changes constitute acceptance of the updated terms.